Privacy Policy

 

Who We Are

Dash Group (SW) Ltd and its subsidiary companies are committed to protecting your personal
information.

We are registered with the Information Commissioner’s Office (ICO), registration number ZA070507.

If you have any questions about this policy or how we use your data, you can contact us:

Data Protection Officer c/o The People Team

Dash Group (SW) Ltd
Unit 2 Barncoose Industrial Estate
Redruth, Cornwall, TR15 3RQ
Tel: 01209 313130
Email: Contact@thedashgroup.co.uk

What Information We Collect

We may collect and use the following types of personal information:

• Name and contact details (such as address, phone number, email)
• Delivery and service information
• Payment and billing information
• Information about enquiries and purchases
• Information provided when applying for a job
• Marketing preferences

Depending on the services you use, we may also collect:

• Information related to deliveries or service locations
• Communications between you and us

We do not knowingly collect data from children under 16.

How We Use Your Information

We use your information to:

• Respond to your enquiries
• Provide the products and services you request
• Process payments and manage accounts
• Deliver goods or services
• Manage our relationship with you
• Meet our legal and regulatory obligations
• Send marketing communications (which you can opt out of at any time)

If you apply for a job with us, we use your information to process your application and contact you.

Why We Are Allowed to Use Your Data

Data protection law requires us to have a valid reason to use your data. These include:

• To provide a service or fulfil a contract (e.g. delivering goods or renting vehicles)
• To meet legal requirements (e.g. tax and employment laws)
• Your consent (e.g. for marketing communications)

Who We Share Your Data With

We only share your information when necessary. This may include:

• Companies within our group
• Service providers who help us run our business (such as IT systems, accounting, and website providers)
• Third parties involved in services you request (such as finance, insurance, or delivery partners)
• Authorities or regulators where required by law

All third parties we work with are required to keep your data secure and only use it for agreed purposes.

Information We Receive from Others

Sometimes we may receive information about you from:

• Delivery or service partners
• Referees (if you apply for a job)

We use this information to help us provide services or process applications.

How We Keep Your Data Safe

We take data security seriously. We use a range of measures to protect your information, including:

• Secure IT systems and software
• Restricted access to personal data
• Staff training on data protection
• Physical security measures

We also take steps to protect information handled outside the office, including by drivers and mobile
workers.

How Long We Keep Your Data

We only keep your information for as long as necessary. This includes:

• Up to 7 years for financial and transaction records (to meet legal requirements)
• For as long as needed to provide services
• Until you withdraw consent for marketing

After this, your data is securely deleted or destroyed.

Your Rights

You have rights over your personal data. These include the right to:

• Access the information we hold about you
• Ask us to correct incorrect information
• Ask us to delete your data (in certain circumstances)
• Restrict or object to how we use your data
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details above.

Marketing

You can opt out at any time by:

• Clicking “unsubscribe” in emails, or
• Contacting us directly

Cookies

Our websites use cookies to help them function properly and improve your experience.

Cookies may be used to:

• Remember your preferences
• Understand how people use our website
• Support marketing and advertising

You can control cookies through your browser settings.

For more details, please visit: https://www.thedashgroup.co.uk/cookie-information/

Complaints

If you are unhappy with how we have handled your data, please contact us first so we can try to resolve
the issue.

You also have the right to complain to:
Information Commissioner’s Office (ICO)
https://www.ico.org.uk

We may update this policy from time to time. The latest version will always be available on our website.